SHIPPING & EXCHANGE POLICY

Shipping Policy

Thank you for trusting Ruwi Scrubs.

Free Delivery is available all over Oman for purchases above 50 OMR.
Free Express Delivery is available to other regions out of Oman, for purchases above $100. Express Delivery will be done through our shipping partner DHL Express. You will be contacted by DHL before the delivery.
The delivery will be done within 1 to 2 working days for customers located in Oman.
Express Delivery outside Oman will be done by DHL Express within 1 to 3 working days. Delivery period may vary depending upon remote areas and the specific countries to be delivered. The VAT or Customs duty or taxes will be paid by the customer depending upon their own country's tax system, if applicable.
Shipping and customs duty charges if applicable, are non-refundable.
The customer will bear the shipping charges for returning back or exchanging the products which are sent back to Ruwi Medical Uniforms and also the customs duty if applicable.

We will accept exchange and return up to 15 days after the date of delivery of the product if and only if the product is:

Not used and not washed.
Should be in their original condition without any stains and with intact brand tags in place .
The product should be in a clean and new condition.
Altered items in any way (resizing and/or embroidered ) are not exchanged or refunded.
Must contain the original invoice.
We don't provide pick up service for the exchange of products.
Shipping and customs duty charges if applicable, are non-refundable.
The customer will bear the shipping charges for returning back or exchanging the products which are sent back to Ruwi Medical Uniforms and also the customs duty if applicable.
Refund and exchange value are calculated based on value of the goods minus the value of shipping and/or customs duty charges.
Customers in Oman can visit our shop in Ruwi, for exchange or return of the products free of charges if it meets the above mentioned criteria for exchange and returns.